Accessibility Statement

1. Our Commitment

Phoenix Phreedom, Inc. is committed to providing a website and digital experience that is accessible to the widest possible audience, including people with disabilities.

We believe access, dignity, clarity, and inclusion are essential parts of meaningful participation. We are working to make PhoenixPhreedom.com easier to perceive, navigate, understand, and use across a range of devices, browsers, assistive technologies, and individual needs.

2. Accessibility Efforts

Phoenix Phreedom seeks to improve accessibility through ongoing design, development, content, and testing practices. These efforts may include:

• Using clear page titles, headings, labels, and content structure.
• Supporting keyboard navigation where technically feasible.
• Maintaining readable typography and sufficient visual contrast.
• Providing meaningful link and button text.
• Using alternative text for meaningful images when appropriate.
• Designing forms with understandable labels and instructions.
• Supporting responsive layouts for mobile, tablet, and desktop use.
• Reducing unnecessary motion or visual distraction where possible.
• Reviewing new features for usability and accessibility concerns.

3. Accessibility Standards

Phoenix Phreedom aims to improve the website in alignment with widely recognized digital-accessibility principles, including the Web Content Accessibility Guidelines, commonly known as WCAG.

Accessibility is an ongoing process rather than a one-time certification. The website may not yet fully conform to every guideline, success criterion, device configuration, browser, or assistive technology.

4. Assistive Technology and Browser Compatibility

The website is designed for use with current versions of major browsers and commonly used assistive technologies. Individual experiences may vary depending on browser settings, operating systems, device configuration, extensions, screen readers, magnification software, voice-control tools, or other technology.

For the best experience, use a current browser and keep your operating system and assistive technology updated when reasonably possible.

5. Audio, Video, and Podcast Content

Phoenix Phreedom may provide audio, podcast, video, and multimedia content. We intend to improve access to these materials through measures such as written descriptions, transcripts, captions, or alternative formats when feasible.

Some archived, third-party, live, embedded, or newly published media may not immediately include every accessibility feature. You may request assistance or an alternative format by contacting us.

6. Assessments and Interactive Features

Interactive features, including EOSA assessments, account areas, forms, membership pages, audio players, and checkout experiences, may involve third-party services or complex functionality.

Phoenix Phreedom works to make these experiences usable, but some limitations may arise from third-party interfaces, payment tools, authentication services, embedded content, or technical dependencies outside our direct control.

7. Third-Party Content and Services

The website may link to or integrate with third-party platforms, including authentication, payment, podcast, social media, video, scheduling, bookselling, event, and other external services.

Phoenix Phreedom does not control the accessibility of third-party websites, applications, interfaces, or content. Accessibility concerns involving a third-party service may need to be addressed directly with that provider.

8. Alternative Access

If you cannot access information, complete a form, use an interactive feature, purchase a product, access a membership resource, or communicate with us through the website, please contact Phoenix Phreedom.

We will make reasonable efforts to provide the requested information, service, or communication through an alternative method when feasible.

9. Accessibility Requests

When reporting an accessibility concern, please include:

• The page, feature, document, or content involved.
• A description of the barrier you encountered.
• The device and browser you were using, when known.
• The assistive technology involved, when applicable.
• The format or accommodation that would be most helpful.
• Your preferred method of response.

Providing this information helps us identify the issue and respond more effectively. You are not required to disclose a diagnosis or personal medical information.

10. Ongoing Improvement

Phoenix Phreedom may periodically review website content, navigation, forms, visual design, interactive features, and third-party integrations to identify accessibility barriers and opportunities for improvement.

Because the website and its services continue to develop, accessibility features may change as content is added, technology is updated, or new tools are introduced.

11. No Retaliation

Phoenix Phreedom welcomes good-faith accessibility feedback. Raising an accessibility concern will not affect your ability to inquire about, purchase, or participate in Phoenix Phreedom services.

12. Contact

Accessibility questions, accommodation requests, and reports of digital-access barriers may be directed to:

Phoenix Phreedom, Inc.
Chicago, Illinois, United States
support@phoenixphreedom.com

Please place “Accessibility Request” in the subject line. We strive to acknowledge accessibility inquiries within two business days.